From providing 24/7 support to utilising technology in the most efficient and cost-effective way, a MSP is guaranteed to deliver a number of benefits to your organisation.

An MSP (Managed Service Provider) is a third party outsourced IT company that remotely manages a customer’s IT infrastructure and/or the end-user systems. An MSP exists to deliver an organisation a tailored solution that meets their goals and budget requirements. The benefits of outsourcing are wide-reaching MSP are the resources, expertise and experience they have in order to deliver an appropriate IT solution.

1. Provide a cost-saving measures

Perhaps the most compelling reason to team up with an MSP is the cost savings they can deliver to your organisation. An MSP can work with your budget, reducing the operational costs and in many cases the need to pay for an in-house IT team.

Another cost-saving benefit is the subscription-based model used where a customer pays an annual or monthly fee for the services/solution. This model provides the necessary measures to work within a budget with fixed costs that never fluctuate. Organisations can eliminate the cost of paying for unnecessary resources by only investing in IT they need at any given time.

2. Save time to do your best work

Outsourcing IT allows you to have the best technology and control of your IT environment, without the responsibilities of related technical issues and processes. An MSP exists to ensure your organisation doesn’t waste valuable time and resources. As a result, it allows your organisation to spend more time doing what it does best – revenue-generating activities and innovations.

3. Innovative technology, always up-to-date

Working with an MSP provides the benefit of having a team with extensive knowledge of developing technologies and, continually refines a solution to quicken processes for an organisation. The strength of on-boarding an MSP is its ability to handle growth spurts and emerging IT problems – existing to deliver seamless working solutions to an organisation that are continually reviewed.  IT equipment, phone systems, video conferencing, data backup and securities are always evolving, hiring an MSP to be responsible for managing updates around this equipment will remain key to your success.

4. Ensure seamless business continuity

Create peace of mind as your data and security are looked after 24/7, 365 days a year. A good MSP will have backup and disaster recovery solution in place, to ensure your organisation can continue functioning with its critical data in the event of a cyber-attack. What’s more, an MSP offers the support necessary even when your organisation may be closed, or key staff members are away. For example, imagine if a server went down and you could no longer access the important data you need. If it was a public holiday it’s likely the internal IT department would be away. An organisation can protect itself from situations like this when IT is outsourced.

5. Match your competitors

As a small to medium-sized organisation, outsourcing technology ensures that you have access to the same tech solutions that a big company would have.

An organisation can remove the need to hire an internal IT team, and instead outsource a team of experts who can provide you with the industry experience and knowledge.

How do you choose the right MSP for your organisation?

Choosing an MSP who has an adequate team of experts with the skills required to develop tailored, well-produced solutions for your organisation is the first key step to ensure an appropriate fit. The next step is considering the level of certification and training, experience and staff longevity, to guarantee they can provide an adequate team to support your organisation.

When deciding the best MSP fit, be sure to read case studies, testimonials and endorsements from customers who are currently employing that particular MSP. Developing a holistic view ensures the MSP will fit with the size and requirements of your organisation. Other aspects to consider include the response times, quality of customer service, and the vendor or client relationships that the MSP holds.

Lastly, it is important to consider the support agreement, while an MSP is a third-party source and will mostly work remotely, on-site support must be available when required. Review the Service Level Agreement (SLA) to ensure it provides adequate support and your organisation can constantly maximise this to function at an optimal level.