CAPABILITY
Secure & Scalable IT Solutions Built For the Victorian Public Sector
IT Solutions Tailored For & Tested By The Victorian Public Sector
CT is consistently recognised as a leading Aussie IT Services provider by their customers across a broad range of industries. This is most apparent when it comes to their transformative IT solutions built for and tested by Aussie government bodies. We understand the increased sensitivities, security, and compliance considerations needed to provide the public sector with the right tools. We pride ourselves in empowering our Aussie government bodies with the right tools to deliver their best for the nation.
Our built-for-government solutions
Data and Internet
Unified Comms and
Contact Centre Services
Cross Functional Services
The CT Difference for the Victorian Public Sector
Compliance is only the beginning…
Local
Service and
Support
14+
Years
Experience
185
Team
Members
100+
Certified
Engineers
15,000+
Supported
End Users
20,000+
Supported
Devices
98.75%
CSAT
Score
18 Second
Avg Helpdesk
Wait Time
< 1%
annual
churn rate
100%
Organic
growth
CT: Victorian Born and Raised
Why Data sovereignty matters
Since its Melbourne inception nearly two decades ago, CT has been a born and bred local success story providing secure and scalable IT solutions for Australians. Today, CT has grown into a critical partner for their customers around the country who share this common home, our laws and our values.
This purely Australian focus is most crucial when it comes to Australian government agencies where data residency and sovereignty are now at the forefront of national security and tech-fueled innovations.
While global tech providers provide essential tools and IT innovations, it is essential to be mindful of the implications of foreign ownership and the security and compliance questions they can raise for you and your data.
- Who ‘owns’ your IT provider’s organisation?
- Who can access your data?
- Where is your data stored?
- What foreign laws and protections are your digital assets provided abroad?
At CT, we ensure your digital assets are carefully stored, managed and supported by Australians on Australian soil, ensuring Data Sovereignty is at the heart of all our Public Sector solutions.
State Government Experience You Can Trust
Our Victorian Public Sector Portfolio
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Customer Story
Health Purchasing Victoria (HPV) is confident with their technology with support provided by CT's award-winning Service Desk team.
HealthShare Victoria is a state-wide health procurement organisation that partners with Victorian public health services to procure best-value goods and services in line with their mission to advance safe, affordable, and sustainable healthcare to all Victorians.
Business challenge
HPV had previously relied on a small team of internal IT services to help manage and support their technology environment. With minimal resources available and the demand for technical assistance and support increasing, HPV’s internal IT team were finding it difficult to manage and keep up.
How we helped
CT worked collaboratively with HPV and was able to successfully configure their IT environment whilst ensuring standards and vendor best practices are met. Once the onboarding process for Managed Services and Web Hosting Services were complete, HPV transitioned to CT’s Business as Usual Team where all SLA’s were enforced.
Outcomes
HPV has been able to successfully adopt the Managed Service and Web Hosting solutions. CT was able to eliminate the communication barriers between HPV end-users and technical support by providing a first call resolution team, who respond quickly and effectively. This resulted in a dramatic decrease in downtime and disruptions to workflow.
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Awards and Recognition
We strive to improve our business practices, customer service and team culture every single day by listening to feedback and seeking out new and improved methods that benefit our customers. The Industry awards we have won recognise our culture of continuous improvement.
World Class Tech, Industry Recognised Local Experience & Support
Our Global Technology Partners
Let’s work together
Get in touch to start your journey