As technology continues to develop rapidly, the need for an MSP becomes more prominent. We’ve got a couple of tips to ensure you hire the right MSP for your organisation.

A Managed Service Provider (MSP) is a third-party organisation who is outsourced to manage some or all of an organisation’s IT environment.

Customisation

Every organisation operates differently. The MSP you choose needs to not only understand how to use technology but must understand the specific needs of your organisation. We recommend choosing an MSP who won’t fit you to an existing solution, but rather will create and deploy a solution that best caters to your organisation.

Questions to consider:

  • Do they understand my specific needs?
  • Are they flexible with the services they provide?

Experience

The second thing to consider when looking for an MSP is whether they have the experience to deliver the appropriate solutions to your organisation. Different industries have diverse needs, rules and regulations particularly on topics such as security. Does your MSP really understand your industry? If you’re a healthcare organisation, choosing an MSP with experience in this area and on delivering particular services such as back-up and disaster recovery will be extremely important.

Questions to consider:

  • Does this MSP work with similar organisations?
  • Can they provide me with testimonials and case studies on their previous work?

Expertise

If you have taken the steps to pay for dedicated support, then you need to ensure the MSP has the resources available to deliver. Don’t be afraid to shop around for an MSP who can provide substantive resources of accredited, certified engineers. You need to ensure that if one technician is absent, there will never be a lapse in communication or service.

Questions to consider:

  • What certifications do their technicians hold?
  • What resources are available to you?

Support

When choosing an MSP, you need to understand what their support process looks like. Service Level Agreements (SLAs) and response times are important components to consider. Understanding SLAs ensures you are well across the support your organisation would receive if (or when) something goes wrong in your IT environment.  Setting expectations around support will keep your MSP accountable in the event of a disaster.  Our final tip when considering an MSP is whether they provide 24/7 remote monitoring and emergency support. Dependent on the industry you are in, this may be a necessary measure to consider.

Questions to consider:

  • Do they have a local presence?
  • Are they able to provide on-site support to my organisation if needed?
  • What does their 24/7 support look like?

Finding the right MSP for your organisation can take time and may mean you need to shop around.

Contact us at CT to see how we tailor our services, deliver on our support promises and let us introduce you to our experienced team.